Thanks,
Ricard
A place to discuss the film music and works of composer John Williams
Thu Sep 08, 2011 3:42 pmGhost Pirate LeBlanc wrote:GOOD NEWS EVERYONE!
The original JWFan site will be back up in 14-50 hours, all history and message board posts intact.
It turns out Jack did in fact attempt to pay the bill with my paypal account on September 5th (I was looking at the wrong screen), but the reason it didn't work is because there are two outstanding balances, and because of the frequency of missed payments and the time passed already since the last outstanding balance, the current outstanding amount was passed on to a third party collector. Jack gave me the collector's info and I got on the phone with them and paid the bill myself with my own credit card, and the lady told me that they would get the money to 1&1 by the close of business today (UK time obviously), and that 1&1 would then restore the site(s) in 12 to 48 hours.
It's almost over folks, the site will be back up before you know it.
Thu Sep 08, 2011 3:51 pmGhost Pirate LeBlanc wrote:Just got a re-confirmation that the original site should be back up sometime today, or tomorrow at the latest.
Ghost Pirate LeBlanc wrote:Jack is currently the only person with access to all of JWFan's data (main page and message board). He has promised he will assist Andreas in transferring everything to him, which cannot happen until the site comes back online.
Just rang them. They said the payment was taken fine and it's cleared, and they've informed 1&1 that it has cleared. Not sure what that small payment amount is about but it seems like it's on track still to become active today or tomorrow.
Hey. I called them earlier. Don't know why it's taking so long but they said it's still processing. Tomorrow hopefully!
Hi,
I don't know why it's taking so long. I've rang 1&1 twice and have been told that the balance was cleared with Arvato. I'm not sure why the amount they charged you was so small? Are you sure they didn't take the payment in separate segments or something?
The account is still locked, but 1&1 have opened a ticket with the technical department yesterday to try and get the account re-opened. I just called them again and the ticket is still open so I'm just waiting for the response from the technical team now.
Well the thing is that every time I have rang 1&1, I have double checked that they have been told by Arvato that the outstanding amount was paid in full. And they have confirmed twice that they have been informed by Arvato that the balance was paid in full... I don't know if Arvato screwed something up in our favour, but it doesn't seem like the issue is the amount any more... just 1&1 actually taking their time to unlock the account.
1&1 said today that they will email me by tomorrow with an update. Until then, I'm not sure there's much we can do...
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